Were you aware of the fact that you are able to choose where your vehicle is serviced, maintained and repaired, at competitive prices?
Considering getting the most out of the end of year car sales or thinking about having your new car serviced in time for Christmas? Here is some sound advice from Auto Care Ocean Grove in Ocean Grove.
Acquisition of a new car is one of the most substantial investments you'll make, so the smart approach is to see to it that you ensure its proper upkeep. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturer's requirements, using high-quality parts from a reputable supplier and fluids which meet the manufacturer's specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturer's warranty.
Were you aware of the fact that you are able to choose the workshop to service your new car without voiding either the manufacturer's warranty or your rights under the Consumer Guarantee?
Don't let anyone convince you that you must return a new car to the dealer who sold it to you for service or repairs. Provided the work is implemented to the manufacturer's specifications by an adequately trained person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Auto Care Ocean Grove mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Auto Care Ocean Grove mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco Authorised Service Nationwide Warranty, giving you added protection. Auto Care Ocean Grove will also only ever use fluids and lubricants that meet the specifications of the original carmaker.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end.
Make sure you are aware of the disparity between express, statutory and manufacturer warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be invalidated by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So, when processing the sale of your new car, look out for new car dealers who may try to push the inclusion of “express” or “extended” warranties, often for free. Usually, these "augmented" warranties may include quite comprehensive restrictions or provisions and are not always very clear. Many times, these special deals provide no significant additional benefits beyond the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership.
Such special deals are very unlikely to make much mention of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes a potential increase in distance travelled to get your car serviced or longer waiting times due to fewer available service locations or mechanics.
What is a consumer guarantee?
Under Australian Consumer Law (ACL), you are protected by a Consumer Guarantee which takes into account purchase price, realistic expectations of when a failure might occur, advertising claims and the conditions under which a vehicle should operate. Previously known as a Statutory Warranty, the Consumer Guarantee does not have a specific time limit associated with it nor can it ever be replaced by a manufacturers warranty, which is in addition to the Consumer Guarantee.
What is a manufacturers warranty?
Manufacturers warranties are essentially a promise to the buyer that the new vehicle will be free from defects for a specific time and that any such defects will entitle buyers to a repair or other compensation. According to the Competition and Consumer Act (2010), such warranties cannot state that a vehicle must be returned to an authorised dealer for service.
What is an express or extended warranty?
Often new car dealers will try to include "express" or "extended" warranties, sometimes for free, in the purchase of your new vehicle. These ‘extra' warranties are in addition to the manufacturers warranty and may include quite specific restrictions or provisions, usually in unclear or confusing language. Many of these contracts actually provide little or no additional benefits over and above the consumer's basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealership. Extended warranties can (and often do) restrict you to a specific dealership, which can have its drawbacks.
Can Auto Care Ocean Grove service my new car without voiding the warranty?
There is no requirement to service your car at a manufacturer’s dealership to preserve;
What steps will Auto Care Ocean Grove take to protect my warranty?
Auto Care Ocean Grove are fully qualified to carry out log book servicing, and we ensure all work is performed according to the manufacturer’s specifications, using appropriate quality parts, fluids and lubricants where required - meaning the manufacturer's warranty remains intact. In addition, all work carried out by Auto Care Ocean Grove is backed by the Repco Authorised Service Nationwide Warranty.
Can Auto Care Ocean Grove stamp my logbook?
Auto Care Ocean Grove can and will stamp your log book to verify the work has been conducted by fully qualified staff according to manufacturer’s specifications, using appropriate quality parts, fluids & lubricants.
Will having my car serviced with Auto Care Ocean Grove help maintain the value?
It goes without saying that a vehicle that has been well taken care of will maintain its value better than a poorly maintained one. Proof of a regular, properly adhered to service schedule will add further supporting evidence the car is in good condition. In addition to maintaining your warranty with correct service procedures, Auto Care Ocean Grove will stamp your logbook, which can prove invaluable should you ever decide to sell the car.
What about extended warranty or service plans?
Motor vehicle dealers sometimes offer their own extended (or express) warranties on vehicles. These extra warranties often begin after the manufacturer’s warranty and may stipulate that the vehicle must be serviced by the actual dealer offering the warranty. They are generally within their right to impose this condition, but the buyer should beware, such warranties are not always what they seem. Auto Care Ocean Grove will be happy to advise you on the conditions and relative value before you commit to any service plan.
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